Increased waiting times at citizen bureaux justified in summer


first_imgWAITING times at the citizen service centres (KEP) during the summer months have mainly increased because of the rising demand for passports for holidaymakers, as well as other documents required by university students ahead of the new academic year, the finance ministry said on Friday.Following media criticism that people have had to wait for up to two hours at the Nicosia KEPs, the ministry justified the delay saying that staff at the centres are doing their best for the fastest and most effective service of all citizens.Daily Politis reported that the Engomi KEP was understaffed and that the reason is not the summer leave employees usually take, but that civil servants are reluctant to be transferred from other departments to the KEPs.“Each year, during July and August, demand increases for issuing travel documents and driver’s licences due to the summer holidays, as well as for issuing documents for students for the next academic year such as certified identification card copies, permanent residence verifications, certification of documents with the ‘apostille’ stamp for enrolment in various academic institutions, etc,” the finance ministry said.It added that the department of public administration and personnel is promoting every required action to constantly improve the institution of the KEPs and that “any reference for its deconstruction is not true”.The ministry referred to a 2016 survey carried out by the statistical service which indicated a 90 per cent satisfaction rate by citizens who use the services of the KEPs.“This is also evident by the constant flow of citizens at all the KEPs for various services,” the ministry said.The eight centres which operate under the finance ministry’s administration and personnel department provide 3,300 services every day, while the 160 employees also answer 1,100 calls daily, the ministry said earlier in the month.According to the survey, 72.9 per cent of the population use the offices for registration and migration issues, 57.7 per cent for health matters and 51.4 per cent for road transport issues.For the majority of visitors (50.8 per cent), the survey said, the waiting time is between ten and 30 minutes, with 33.3 per cent waiting for less than ten minutes, and 1.5 per cent for more than an hour.The centres have also improved their approval ratings. While in 2014, 80.4 per cent of visitors said they were satisfied with them, in 2017 this had increased to 92.4 per cent voicing their satisfaction. The service centres are open Monday to Friday from 8am to 5pm.Earlier this month, the government said an additional four citizen service centres will open by January 2018 in Kolossi, Latsia, Limassol and Larnaca, while another one is scheduled to open in Paphos later in 2018.You May LikeFigLeaf Beta AppHow to Become Fully Anonymous Online in Less Than 3 Minutes? Better safe than sorryFigLeaf Beta AppUndoYahoo SearchResearch Compact SUVs. New SUVs May Make You Want To Trade Yours In Today – See For Yourself!Yahoo SearchUndoUltimate Pet Nutrition Pet SupplementsAging Cat? Help Them Thrive By Doing This One ThingUltimate Pet Nutrition Pet SupplementsUndo Pensioner dies after crash on Paphos-Polis roadUndoTurkish Cypriot actions in Varosha ‘a clear violation’ of UN resolutions, Nicosia saysUndoRemand for pair in alleged property fraud (Updated)Undoby Taboolaby Taboolalast_img